Privacy Policy

Customer Service


Privacy Policy - United States

Last updated: 2017/10/12


USING THE SERVICES INDICATES THAT YOU ACCEPT AND AGREE TO BE BOUND BY THIS PRIVACY POLICY IN FULL.  IF YOU DO NOT ACCEPT THIS PRIVACY POLICY, DO NOT ACCESS, DOWNLOAD OR OTHERWISE USE THE SERVICE.  You acknowledge (a) that You have read and understood this Privacy Policy; and (b) this Privacy Policy shall have the same force and effect as a signed agreement.

Please review this Privacy Policy each time You use the Service.  BY USING THE SERVICE, YOU AGREE TO BE BOUND BY THE MOST RECENT VERSION OF THE PRIVACY POLICY.  Unless explicitly stated otherwise, any new features that augment or enhance the current Services shall be subject to this Privacy Policy.


UBike Technologies USA Inc. (“UBike”, “we”, “us” or “our”) is committed to protecting the privacy of personal information of identifiable individuals who visit the website and the UBike mobile application (collectively, the “Site”) and use the services available thereon (the “Services”).  Amendments to this Privacy Policy will be posted to the Site and/or Services and will be effective when posted. Your continued use of the Site and/or Services following the posting of any amendment to this Privacy Policy shall constitute your acceptance of such amendment.

Consent and Personal Information Collection and Use

When you register as a user of our Site and Services, we ask for personal information that will be used to activate your account, provide the Services to you, communicate with you about the status of your account, and for other purposes set out in this Privacy Policy.  Your name, company name, address, telephone number, email address, credit card information, IP address and certain other information about you may be required by us to provide the Services or be disclosed by you during your use of the Services. You will also be asked to create a user name and private password, which will become part of your account information.

By providing personal information to us and by retaining us to provide you with the Services, you voluntarily consent to the collection, use and disclosure of such personal information as specified in this Privacy Policy.  Without limiting the foregoing, we may on occasion ask you to consent when we collect, use, or disclose your personal information in specific circumstances. Sometimes your consent will be implied through your conduct with us if the purpose of the collection, use or disclosure is obvious and you voluntarily provide the information.

We may use your personal or account information for the following purposes:

  • To provide the Site and Services to you and to other users of the Site and Services;

  • To improve the quality of the Site and Services through polls, surveys and other similar feedback gathering activities conducted by UBike and/or third parties;

  • To create, manage and control your account information, and to verify access rights to the Site and Services;

  • To bill your account;

  • To communicate with you, including without limitation for the purpose of providing you with information about the Services, or informing you of changes or additions to the Services or of the availability of any other services or features we provide;

  • To assess service levels, monitor traffic patterns and gauge popularity of different features and service options of the Site and/or Services;

  • To enforce this Privacy Policy;

  • To investigate and protect against fraud, abuse and/or error, and to respond to claims of any violation of our rights or those of any third parties;

  • Take action regarding suspected illegal activities;

  • To respond to your requests for customer service;

  • To protect the rights, reputation, property or personal safety of you, us, our users and the public;

  • Respond to claims and legal process (e.g., subpoenas);

  • Protect against legal liability;

  • As required to comply with applicable laws or as authorized by applicable laws; and/or

  • For other purposes set out in this Privacy Policy.

In addition, from time to time we may disclose or allow access to your personal information outside the United States where it may be subject to the lawful access requirements of the jurisdiction in which it is stored or able to be accessed.

We may occasionally communicate with you regarding our products, services, news and events. You have the option to not receive this information.  We provide an opt-out function within all email communications of this nature, or will cease to communicate with you for this purpose if you contact us and tell us not to communicate this information to you.  The only kind of these communications that you may not “opt-out” of are those required to communicate announcements related to the Services, including information specific to your Account, planned Services suspensions and outages.  We will attempt to minimize this type of communication to you.

For the purposes of billing your account, UBike may share your credit card and other payment information with banks or other third parties, such as Paypal / Stripe / other payment processor used by UBike, in order to process payments.  In addition, while UBike has in place up-to-date technology and internal procedures to guard such payment information against unauthorized access or intruders, there is no guarantee that such technology or procedure can eliminate all of the risks of theft, loss or misuse.  UBike shall not be liable to you or any other person for any damages that might result from unauthorized use, publication, disclosure or any other misuse of such payment information, including credit card information.

Non-Personal Information Collection and Use

We collect and process the following information about you and your device each time you use the Service, including background use of our mobile application:

  • [technical information about your device including operating system data, time zone data, etc.]

  • [location data, including GPS data]

  • [system data, including information such as geographic location, trip duration, start and stop time and date, start and end location, bicycle ID number and user type]

  • [any other data collected about the device used]

Age of Consent

The Services provided by us are not designed nor intended for use by children under the age of 13. No one under the age of 13 may provide any information to us in connection with the Services. We do not knowingly collect personal information from children under the age of 13. As required by law, if we learn we have collected or received personal information from a child under the age of 13, we will delete that information. If you believe we might have any information from or about a child under the age of 13, please contact us at

Rights to Your Information

You have the right to access and edit your information at any time through the web interface provided as part of the Services.

International Visitors

Our Services are intended for United States residents. If you visit from the European Union or other countries with laws governing data collection and use that may differ from United States law.  The United States does not have the same data protection laws as the European Union and other countries. By providing personal information to us, you consent to the use of it in accordance with this Policy and applicable law.


We will only share your information with third parties in accordance with your instructions or as necessary to provide you with a specific service or otherwise in accordance with applicable privacy legislation.  As a general rule, we do not and will not sell, rent, share or disclose your personal information without first receiving your permission or as permitted in this Privacy Policy.

Aggregated Data

UBike retains the right to use or share any Aggregated Data generated by anyone using our Platform, including without limitation our users, for the purpose of enhancing and providing the Platform and the Services.  “Aggregated Data” means data does not contain personal information and which has been manipulated or combined to provide generalized, anonymous information. Where you choose to utilize or connect certain services from third parties with the Platform, you agree that UBike may share your lead data with such designated third parties. Your identity and personal information will be kept anonymous in Aggregated Data.


Third Party Service Providers and Business Partners.


We may use third party service providers and business partners to perform functions in connection with the Service, such as [storing and backing up data, site analytics, employment application services, location and mapping functions, functions related to analyzing and improving the Services usefulness, reliability, user experience, and operation, advertising, and providing users with products and services, and as otherwise described in this Privacy Policy].

Some of the content and functionality on our Service may be provided by third parties that are not affiliated with us.  Such third parties include:

  • Information about our payment gateway providers’ privacy practices is available at (a) PayPal; (b) Stripe; and

  • Information about our location and mapping providers’ privacy practices is available at: Google Map; and

Analytics providers, which help us measure traffic and usage trends for the Services.  These tools may use cookies and other technologies to collect information about your use of the Service.  These tools collect information sent by your device or the Service and other information that assists us in improving the Service.  This information may be used, among other things, to analyze and track data, determine the popularity of certain content, and better understand your online activity.


The Site and/or Services may contain links to third party sites and we are not responsible for the privacy practices or the content of such sites.  We encourage you to read the privacy policy of linked sites. Their privacy policies and practices differ from our policies and practices.

Change of Ownership or Business Transition

If we become involved in a merger, acquisition, sale of assets, joint venture, securities offering, bankruptcy, reorganization, liquidation, dissolution, or other transaction or if the ownership of all or substantially all of our business otherwise changes, we may transfer your information to a third party or parties in connection therewith.


We will strive to prevent unauthorized access to your personal information; however, no data transmission over the Internet, by wireless device or over the air is guaranteed to be 100% secure.  We will seek to continue to enhance security procedures as new technologies and procedures become available.

We strongly recommend that you do not disclose your password to anyone.  If you forget your password, we will ask you for your ID and send you an email containing your password.

Please remember that you control what personal information you provide while using the Site and Services. Ultimately, you are responsible for maintaining the secrecy of your identification, passwords and/or any personal information in your possession for the use of the Site and/or Services. Always be careful and responsible regarding your personal information. We are not responsible for, and cannot control, the use by others of any information which you provide to them and you should use caution in selecting the personal information you provide to others through the Site or Services. Similarly, we cannot assume any responsibility for the content of any personal information or other information which you receive from other users through the Site or Services, and you release us from any and all liability in connection with the contents of any personal information or other information which you may receive using the Site or Services. We cannot guarantee, or assume any responsibility for verifying, the accuracy of the personal information or other information provided by any third party. You release us from any and all liability in connection with the use of such personal information or other information of others.

Contact Us

If you have any queries about the disclosure of your personal information or if you otherwise have any questions or suggestions regarding our Privacy Policy or wish to make a complaint, you may contact UBike by email at